Mail integrity code
Postcomm has the power to prosecute individuals and licensed operators who do not properly look after the mail in their care, and we can also prosecute any non-licensed mail operator carrying mail unlawfully.
The mail integrity code (pdf, 95KB) sets out what licensed operators must do in practice to keep mail safe and secure. It came into force on 1 January 2006, when the mail market opened to full competition and is compulsory for all licensed operators. The code covers:
- recruitment policy - This must be set out in writing and must include requirements for applicants to declare any criminal convictions, cautions or conditional discharges relating to postal matters, or dishonest conduct in general. The recruitment policy must also set out how the operator will check information provided by applicants, to ensure their identity, residence and previous work history.
- training policy - Operators must make employees aware of their individual obligations for security of the mail, and must provide initial and ongoing training so they can do their job competently.
- disciplinary procedures - Operators must set out details of the standard of conduct expected of each employee.
- security of mail - Licensed operators must set out details of the measures they have put in place - and the actions they have taken - to prevent problems occurring with the security of mail in their premises, vehicles and equipment.
- information and reporting requirements - Operators must set out procedures for reporting and dealing with mail integrity problems (pdf, 85KB).
- agents and sub-contractors - The mail integrity code includes procedures that licensed operators must follow when they are dealing with franchisees, agents or sub-contractors.
A full list of related documents is available on the mail integrity code consultation page, and our series of downloadable factsheets includes one on mail security.
