Universal service - services to be provided
In June 2004, Postcomm set out the five areas of service currently provided by Royal Mail that the company must provide as the universal service:
- Priority and non-priority mail services (letters and packets) up to 2 kilos:
- Royal Mail's first and second class mail services and bulk mail services.
- A non-priority parcels service up to 20 kilos:
- Royal Mail's standard parcels service
- A registered and insured service:
- Royal Mail's Special Delivery (next day) product
- A range of support services to ensure the security and integrity of the mail:
- Royal Mail's re-direction (up to 12 months), Keepsafe, Post restante, Certificate of posting and Business collections
- International outbound service:
- Royal Mail's international public tariff and International Signed-for products. The UK is also subject to the requirements of the Universal postal Union in respect of providing a service for delivery of international inbound mail. The UK is also subject to the requirements of the Universal postal Union in respect of providing a service for delivery of international inbound mail.
At that time it was decided that Royal Mail's universal service obligation should also include its Recorded (signed for) product.
A decision on which bulk mail products should be universal services followed in June 2005 - see our consultation on universal service - bulk mail.
Related Documents:
- 8 June 2004 - decision document
- Decision document: the UK's universal postal service (pdf, 305KB).
- 8 June 2004 - news release
- Postcomm spells out the universal postal service.
- 8 June 2004 - consultation responses
- responses to "Review of the universal postal service: Postcomm's proposals (pdf, 449KB).
- 27 November 2003 - consultation document
- Review of the universal postal service: Postcomm's proposals (pdf, 920KB).
- 27 November 2003 - news release
- Postcomm suggests changes to UK's universal postal service.
- 26 November 2003 - consultation responses
- responses to "The universal postal service in the UK: What services should be provided? (pdf, 811KB).
- 10 April 2003 - consultation document
- The universal postal service in the UK: What services should be provided? (pdf, 231KB).
- 10 April 2003 - leaflet
- What do you want from the universal service? (pdf, 56KB).
- 10 April 2003 - news release
- Postcomm asks customers what they want from the universal postal service.
