Redress schemes in postal services - approval criteria

On 30 April 2008, Postcomm published its final approval criteria for redress schemes. 

The Consumers, Estate Agents and Redress Act ("the CEAR Act", given Royal Assent on 19 July 2007), allows for the Secretary of State for Business, Enterprise and Regulatory Reform to require regulated postal operators to belong to a Postcomm-approved redress scheme, and the April document set out what the criteria for such schemes should be.

Today, Postcomm has approved IDRS Ltd’s application to run a redress scheme for postal services.

Related documents:

3 July 2008 - IDRS approval documents

Letter of approval: from Postcomm to IDRS Ltd approving IDRS Ltd's application, 2 July 2008 (pdf, 34KB). 
Letter from IDRS in support of its application, 30 June 2008 (pdf, KB).
Letter from IDRS in support of its application, 27 June 2008 (pdf, KB).
Letter from Postcomm in response to IDRS Ltd's application, 23 June 2008 (pdf, 54KB).
Application pack for redress scheme approval from IDRS Ltd (pdf, 1258KB)  

 19 May 2008 - consultation response

Royal Mail response (pdf, 100KB) 

30 April 2008 - news release

Postcomm publishes criteria for approval of redress schemes for licensed postal operators 

30 April 2008 - decision documents

Criteria for the approval of redress schemes in postal services: A decision document (pdf, 164KB)
Approval criteria for redress schemes in the postal sector (pdf, 51KB)

30 April 2008 - consultation responses

Postwatch response (pdf, 43KB)
Trading Standards Institute response (pdf, 98KB)
The Ombudsman Service Limited response (pdf, 39KB)
Other responses (pdf, 112KB)

17 January 2008 - consultation document

Criteria for the approval of redress schemes in postal services. A consultation document (pdf, 146KB). 

17 January 2008 - news release 

Postcomm consults on complaint handling and redress schemes for licensed postal operators.