Postcomm consults on complaint handling and redress schemes for licensed postal operators
17 January 2008
Postcomm, the independent regulator for postal services in the UK, has today launched consultations on:
- complaint handling: Complaint handling standards for licensed postal operators. A consultation document (pdf, 154KB), and
- redress schemes for licensed postal operators: Criteria for the approval of redress schemes in postal services (pdf, 146KB).
Under the Consumers, Estate Agents and Redress Act ("the CEAR Act", given Royal Assent on 19 July 2007), Postcomm has a statutory duty to make regulations on complaint handling standards that would apply to all licensed operators. The act also allows for the Secretary of State for Business, Enterprise and Regulatory Reform to require regulated postal operators to belong to a Postcomm-approved redress scheme.
Today's documents seek views on Postcomm's proposals:
- for complaint handling standards, and
- on criteria for approval of redress schemes in postal services.
Full lists of related documents on complaint handling standards and criteria for the approval of redress schemes.
