Mail customers - business
Business customers account for nearly 90% of the mail market, and now have new choices in postal services, since the market opened to full competition on 1 January 2006.
Before 2006, the market was already partly open to competition (for bulk mailings of 4,000 items or more), and some firms – including Sky, Tesco Clubcard and Vodafone - were already using new licensed operators to provide mail services.
But it’s not only big businesses like these that will benefit from full market opening. Mail services – and mail costs – are just as important for smaller businesses. And businesses of all sizes now have new choices to make - choice of postal operator and choice of service.
Limited market opening brought new services – tracked mail and later collection times, for example. And we expect to see even more options developing for businesses over the next few years, now that the market is fully open.
If you have any questions or concerns about your mail service - or market opening - we would be pleased to discuss them with you. And if you have switched some or all of your business to one of the new operators, we would be very interested to hear about your experience. Please contact us.
Other interesting areas on the site for business mail users, trade associations and professional bodies are:
- Postcomm factsheets. A series of short guides to key issues in the postal services market, including a brief guide to reviewing your mail services provider.
- Details of licensed operators. Full contact details for all licensed postal operators.
- Details of mail industry suppliers, including consultants and mail services providers.
- Reviewing your mail services provider.
- How to complain. Complaints contacts for Postwatch, the watchdog for postal services, and for licensed postal operators, including Royal Mail.
