Mail customers - business
Business customers account for nearly 90% of the mail market, and now have new choices in postal services since the market opened to competition in January 2006.
Before 2006, the market was already partly open to competition (for bulk mailings of 4,000 items or more), and some firms – including Sky, Tesco Clubcard and Vodafone - were already using new licensed operators to provide mail services.
But since then, the market has developed, and all sizes of businesses are able to benefit from full market opening. For all businesses there is a greater choice of postal operators and services.
Limited market opening has brought tracked mail and later collection times, for example. We expect to see further developments over the next few years.
If you have any questions or concerns about your mail service - or market opening - we would be pleased to discuss them with you. And if you have switched some or all of your business to one of the new operators, we would be very interested to hear about your experience. Please contact us.
Other interesting areas on the site for business mail users, trade associations and professional bodies are:
- Postcomm factsheets. A series of short guides to key issues in the postal services market, including a brief guide to reviewing your mail services provider.
- Details of licensed operators. Full contact details for all licensed postal operators.
- Details of mail industry suppliers, including consultants and mail services providers.
- Reviewing your mail services provider.
- How to complain. Complaints contacts for Consumer Direct, a government service for clear, practical and impartial consumer advice and for licensed postal operators, including Royal Mail.
- Postcomm's latest news
