CMS (trading name of Royale Research Limited)
Contact details:
Record House
236 Record Street
London
SE15 1TL
Tel: 020 7732 2000 (customer service enquiries), 020 7732 2000 (sales enquiries)
Fax: 020 7732 2233
Email: clientservices@cmsnetwork.com or alternatively info@cmsnetwork.com
Complaints should be addressed to customer services.
Royale Research Limited was first granted a license on 21 October 2005. The licence (pdf, 294KB) was re-issued on 15 December 2005 to take in to account the new licensing arrangements that came in to force on 1 January 2006 when the UK mail market was opened to full competition. Following the publication of the January 2008 Decision document "Amendment of the 2006 Licensing Framework" (pdf, 277KB), Conditions 9 and 10 of the licence were modified (pdf, 47KB) on 19 March 2008.
In accordance with the establishment of Consumer Focus, the abolition of Postwatch on 30 September 2008 and the transfer of its functions to Consumer Focus, several modifications were required to the licence for example to remove references to Postwatch. Following the issue of a proposals notice in August 2008, Postcomm modified the licence (pdf, 55 KB) in December 2008.
Royale Research Limited trades under the name CMS.
Under the new licensing arrangements:
- Royale must comply with the mail integrity code and the common operational procedures code.
- licensed area mail carried by Royale will, unless exempted, carry a unique mail identification code marking Royale as the licensed operator responsible for carrying it.
