Royal Mail Group Limited
Contact details:
Royal Mail Customer Service Centre
FREEPOST
PO Box 740
Glasgow
G22 6WW
Customer service tel: 08457 740 740 (Monday to Friday: 8am - 7:30pm, Saturday: 8am - 2:30pm)
Royal Mail Group was granted its current 15 year licence on 23 March 2001. The licence sets out in detail Royal Mail Group's obligation to provide a universal postal service across the United Kingdom, as well as the service standards it is expected to meet.
Under the new licensing arrangements that came into force on 1 January 2006, when the UK mail market was opened to full competition:
- Royal Mail Group must comply with the mail integrity code and the common operational procedures code.
- a unique mail identification code will appear on each piece of mail, identifying the licensed operator responsible for handling it. Royal Mail will be exempt from this requirement where letters carry a Royal Mail Group payment indicator, or other recognisable mark. More information on mail identification codes.
For more information on Postcomm's role in regulating the company, please see the Royal Mail standards and prices section of the site.
All of the requirements on Royal Mail Group are set out in full in its licence: Royal Mail licence (pdf, 879KB).
Royal Mail agreed to the revision of its licence on 25 May 2006 (pdf, 346KB). The changes to its licence bring into force a new price and quality of service control.
In accordance with the establishment of Consumer Focus, the abolition of Postwatch on 30 September 2008 and the transfer of its functions to Consumer Focus, several modifications were required to Royal Mail Group’s licence for example to remove references to Postwatch. Following the issue of proposals notices in 2008, Postcomm modified the licence (pdf, 32 KB) in February 2009. Further modifications were made in May (pdf, 251KB), June (pdf, 43KB), November (pdf, 108KB) and December (pdf, 39KB)
