Freedom of Information Act

The Freedom of Information Act

Postcomm is notified to the Information Commissioner as a collator and processor of personal information, and, as a public authority, we must comply with the Freedom of Information Act.

If you would like to make a request to access information held by Postcomm, please firstly check Postcomm's publication scheme (pdf, 99KB), which sets out the type of information that Postcomm holds, and the requirements on us to make it available.  If the information you require is not included in the Publication Scheme, please then email your request to foi@psc.gov.uk or write to us at FOI Team, Postcomm, Hercules House, Hercules Road, London, SE1 7DB.

Please remember that FOI requests must be in writing, but this includes emails as well as letters.  If however, you would like to discuss making a request, or find out more about the progress of your request, please contact Postcomm on 020 7593 2100 and ask for the FOI Team.

We will reply to your request within 20 working days of receiving it.  Our reply will either provide the information you have requested, or explain why it has not been provided, quoting an exemption under the Act.

If you are dissatisfied with the information you have received or our response to you, you can ask us to conduct an internal review of our decision.  If, after an internal review you still remain dissatisfied, you may ask the Information Commissioner to take up your complaint (see www.informationcommissioner.gov.uk for further information).

• How to contact Postcomm.
• Information on how to make a complaint about a postal operator.

Related documents:

• Postcomm's Information Security (pdf, 52KB)