Organisational structure

Postcomm’s policies are steered by its commissioners, who meet once a month. On a day-to-day basis, the organisation is run by the chief executive, Tim Brown, together with a staff of about 70.

We are organised into six directorates:

• customer interest, which makes sure that postal operators comply with their licence conditions and that Royal Mail meets it obligations to customers, providing a reliable universal service, meeting its quality of service standards and acting fairly in the competitive market. This directorate also makes recommendations to the Government on the future of the Post Office network; 
• regulatory finance, which develops policy on Royal Mail’s pricing framework;
• economic policy, which formulates the regulatory frameworks necessary for the development of vibrant competition in the mail market, whilst ensuring a healthy universal service; 
• strategy and market development, looks after all aspects of communication especially engaging with those in the marketplace – specifically mail customers and new or prospective operators. This directorate also monitors developments in the overseas postal markets;
• resources, which provides administrative support and makes sure Postcomm runs smoothly;
• legal, which advises the Commission on policy and process.